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FLIGHTS |
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| Do I need to book a ticket for an
infant? | | | | Yes, do need a ticket. A child less than 2
years of age is considered as an infant at time of travel. You can book travel
for infants. A valid document to prove proof of age will be required while
checking in. Infant must be accompanied by an adult at least 18 year of age.
Booking for only one infant per adult is permitted throughout the entire
journey. |
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| How will I get to know that the reservation
was booked? | | | | You will receive an email
confirmation of your flight booking |
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| Is it required to re–confirm my flight
before departure? | | | | No. You need to just show up at the Airport
with a copy of the email confirmation and valid
documents. |
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| How do I confirm my seat
assignments? | | | | You need to call your airline
directly to check whether you get to choose your
seat. |
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| Cancellation policy for flights
booked | | | | Each airline has its own cancellation
policy. Kindly refer to the User Agreement for more details. Namastey India
charges a separate Rs.250 processing fee for each flight
cancellation. |
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| How do I cancel a flight
reservation? | | | | You need to call our customer care center
and provide details of your flight booking.
Our Customer care team will process
the cancellation and keep you updated about the
same. |
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| E–Tickets: | | | | If you have an e–ticket and decide to cancel
your flight more than 48 hours before its scheduled time, you can make your
cancellation by calling our customer care center. If it’s less than hours
before the scheduled time of your flight, you need to contact the airline
directly to cancel your
reservation. |
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| Paper Tickets: | | | | If you have a paper ticket and decide to
cancel your flight, you need to mail your paper ticket back to us within 48 hours of your cancellation
request so we can get it endorsed by the airline. Send your paper ticket to:
| | | | | | Namastey India
A/201 Kemp Plaza
Malad link Road, Mind Space
Malad (W), Mumbai
400064
India |
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| How do I change a flight
reservation? | | | | Any change in flight reservation will amount
to re-scheduling.
You can contact the Customer care center for the same.
Additional charges will be conveyed to you for your approval and subsequent
confirmation for re-scheduling. Please refer the user
agreement. |
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| What is the maximum number of seats I can
book? | | | | You can book up to 7 seats at a time (that’s
4 adults and 3 children). If you need to book more than 7 travelers, a separate
booking for the additional people needs to be
made. |
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| What is an e-ticket? | | | | An e–ticket (electronic ticket) is a
paperless electronic document with a unique confirmation number. When
purchasing an e–ticket, we email it to you within 2 hours of your booking.
Simply print it out and bring it with you – along with a valid photo ID – to the
airline counter when checking in for your
flight. |
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| How do I receive the e–ticket ? | | | | e–ticket details are sent to
the email address you have provided at the time you made your reservation.
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| Do I have to show my e–ticket confirmation
email at the airline check–in counter? | | | | Yes, you do. Some airports might not allow
you inside without a printout of your e–ticket. Please carry a printout of the
eticket. |
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| How do I get a boarding pass for an
e–ticket? | | | | Submit your e–ticket confirmation email and
your e–ticket number at the check–in counter. A boarding pass will be issued by
the Airline staff. |
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| What if my paper tickets are lost or
stolen? | | | | If this happens, email us immediately and
we’ll help you process a lost ticket application. In most cases, the airline
will require you to purchase replacement tickets at "today’s" fare, meaning that
day’s current published fares. Our travel specialist will facilitate the sale of
these tickets. | | | | | | If your original paper tickets aren’t used
within a designated period of time (usually 3–4 months, depending on the
airline), you’ll receive a credit for the purchase price of the replacement
tickets, after deducting an application fee (which, again, varies by airline).
Of course, these policies and fees are subject to change at any time – ask our
travel specialist for the most recent information for your airline’s replacement
ticket rules and policies. We’re bound by these rules, so we strongly suggest
you keep your paper tickets safe to begin
with. |
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| HOTEL |
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| How will I know that my Hotel reservation is
confirmed ? | | | | You will be receiving a confirmation voucher
from Namastey India through email,and a copy of the same needs to be produced at
the Hotel at the time of your
check-in. |
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| What if I don’t get a confirmation at the
time of booking? | | | | If a confirmation page doesn’t display once
you complete your booking, check your email for a confirmation. If you don’t get
an email confirmation within ten minutes, let us know at (e.g customerservice@namasteyindia.com)
mentioning your name, name of the Hotel booked and the check in/chk out dates
and we’ll send across your confirmation
details. |
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| How do I cancel my Hotel
Reservation? | | | | Please call our customer care on 1800 102
9200 or 1800 22 4044 for any cancellations. |
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| How do I modify a hotel reservation?
| | | | Namastey India doesn’t support modifications
to hotel reservations. You’ll have to cancel your existing reservation and make
a new one. |
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| I cancelled my booking before the
cancellation deadline stated in the booking confirmation. When will the refund
be credited to my credit card? | | | | The process of refunding your credit card
will take anywhere from a week to 14 business days from the time you cancel your
booking. |
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| How are children accommodated in hotel
rooms? | | | | Generally for children below 6 yrs of age
the stay is complimentary and above 6 yrs of age, the tariff for child would be
applicable and the charge varies from Hotel to
Hotel |
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| What are the inclusions in the hotel
rates? | | | | Inclusions will be indicated under Room
Particulars when a search for hotels rates is made.
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| What is the cancellation policy of Hotels
booked with Namastey India? | | | |  | Hotel cancellation policies vary from hotel
to hotel. Please see hotel specific policies for more details. | | | | | Any cancellations during peak periods will
attract cancellation charges once the booking is confirmed. These cancellation
charges will vary from hotel to hotel and may attract upto 100% of the entire
accommodation cost. | | | | | For any cancellation requests, kindly call
our Customer Support.
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| What are the check-in & check-out timings
at the hotels? | | | | The general check-in time is 10 AM. and
check-out time is 12 noon. This may vary for selected
hotels. |
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| Can I check-in earlier or later than the
prescribed check-in time? | | | | Early check-in and late check-out requests
are granted at the discretion of the hotel, and subject to availability of
rooms. On most occasions a hotel may provide this for a
charge. |
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| Can I leave my luggage at the hotel, before
check-in and after check-out? | | | | You can utilize the services of the
concierge where you can leave your luggage.
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| CARS |
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| How are cars classified ? | | | | | Cars are segregated into classes, and then
into types. | | | | | The following are the types Mini, Economy,
Standard, Premium, Luxury
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How
are these categories priced? | | | | All vehicles are priced, booked and
controlled by vehicle category, not by vehicle make or model. Thus only the
category reserved is guaranteed. The availability
and tariff of individual
vehicle groups and models will vary from location to
locations. |
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| Along with the rental, what are the possible
applicable charges? | | | | Some of the possible mandatory charges as
applicable include. | | | | | | |
Mileage/Kilometrer Charge - An additional
charge relating to the total distance driven may apply. | | | | | VAT (Value Added Tax) or any other local
taxes/surcharges as imposed by the country of rental on services
provided. |
| | | | | | Other applicable fees/charges such as
Vehicle License Fee & Airport Service Charge if
applicable. |
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| What are the additional charges
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| What are Chauffeur Driven Transfer
Services? | | | | | Chauffeur driven transfers are for those
passengers who do not want the hassle of driving around. Move around in comfort
and ease | | | | | Our chauffeur driven transfers allow you
peace of mind, since you can entrust your travel and luggage into the safe and
responsible hands of trained and trusted chauffeurs who are sensitive to the
requirements of our travelers, be it for business or
leisure. |
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| For Chauffeur Driven Transfers, how do I
locate my driver, vehicle or pick-up point and coordinate for the
service? | | | | |
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| What if I want to amend my chauffeur driven
transfer service locally? | | | | Should you need to re-schedule a service
because of a change in travel plans, please inform our service executive as far
in advance as possible to facilitate the same. Amendment requests close to
actual service deadline will entail cancellation or full amendment
charges. |
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| Will the transfer be direct or stop
en-route? | | | | Private transfers are exclusive to the
booked party and are point to point by the shortest, fastest or most convenient
route. If en-route halt/ sightseeing has been requested or is included, then
this would be covered. |
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| What are the luggage restrictions
applicable? | | | | | For services where you have luggage with
you, it is your responsibility to ensure that a large enough vehicle is booked
to accommodate all luggage. | | | | | If you bring extra luggage that cannot fit
in the vehicle, you will need to cover any additional costs incurred in
transferring your luggage. | | | | | Please note that Porterage & Tips are
not
included. |
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FAQ ‘s regarding signing up on our
website |
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| How do I register myself | | | | On the home Page, on the right hand side top
corner, you will find the Login Tab.
Select NEW USER and type your user ID,
password and contact details |
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| What are the benefits of registering with
NI | | | | As a member, you can now avail of all the
advantages of Namastey India, right from your home, with a bounty of Air
Tickets, Holiday packages, Hotels, the best-in-class Car Rental service with a
sprawling fleet of cars, and a myriad other services to choose from!
| | | | | | Thats not all, if you are unable to book
online with us, then you can call us on our toll free number and book your Air
Tickets, Hotels and Holidays over the phone!
, at your
service!! |
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| How do I change my password/edit my contact
information | | | | You will need to
re-register. |
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